# Refund Policy

**Last Updated:** 22-06-2026

At Oasis Digital Solutions ("ODS," "we," "us"), we aim to ensure customer satisfaction across our products and services. This Refund Policy outlines the conditions under which refunds, replacements, or credits may be issued.

## 1. Physical Products (e.g., Hikvision Hardware)

1.1 Returns are accepted within [7/14] days of delivery, provided the item is:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase (invoice/order number)

1.2 Custom-configured, special-order, or installed items are non-returnable unless found defective.

1.3 Defective products will be repaired, replaced, or refunded according to the manufacturer's warranty terms.

1.4 Shipping/delivery charges are non-refundable unless the return is due to ODS error or product defect.

## 2. Software Licenses (e.g., Odoo, Kaspersky)

2.1 Software licenses are non-refundable once activated, delivered, or downloaded, due to their digital nature.

2.2 Exceptions apply where required by law or the original software manufacturer's refund policy.

2.3 Licensing issues (e.g., activation errors) must be reported within [X] days of purchase for review.

## 3. Services (Consulting, Implementation, Support)

3.1 Services that have already been delivered, partially delivered, or are in progress are non-refundable.

3.2 If a service has not yet started, a refund request may be considered, subject to any non-refundable deposit stated in the service agreement.

3.3 Refunds for cancelled projects will be calculated based on work completed up to the cancellation date.

## 4. Non-Refundable Items

The following are not eligible for refund:
- Activated software licenses
- Custom or special-order hardware
- Completed or in-progress services
- Items returned without proof of purchase
- Items damaged due to misuse after delivery

## 5. How to Request a Refund

To request a refund, please contact us with the following information:
- Order/invoice number
- Date of purchase
- Reason for refund request
- Photos (if applicable, for defective hardware)

**Contact:**
Email: info@oasis-it.com
Phone: +966 55 556 9319

## 6. Refund Processing

6.1 Approved refunds will be processed within [7–14] business days.

6.2 Refunds will be issued using the original payment method, unless otherwise agreed.

6.3 ODS reserves the right to deduct applicable bank/processing fees from the refunded amount, where applicable.

## 7. Governing Law

This policy is governed by the laws of the Kingdom of Saudi Arabia.